Sauna Returns & Exchanges

What is your return policy?

Calore offers a 30-day return guarantee on all saunas and cold plunges, subject to certain conditions determined solely by Calore. All products must be new and unused, returned in their original wood shipping container. We do not accept returns or exchanges after 30 days from delivery. We may require the return or photographic documentation of any product before providing a credit or refund. Products returned without Calore's prior written consent will not be accepted. If accepted, we will provide (at our discretion) partial credit, full credit, or a refund (less shipping, handling and other applicable costs) via the original payment method.

How does a return work?

To return your sauna:

1. Email info@calore.ca or call us so we can confirm your order still qualifies. We may require photos.
2. Place all items in the original crate and seal it.
3. Send a photo of the sealed crate to info@calore.ca; we'll provide further instructions and arrange pickup.
4. Calore arranges pickup and places the item in the inspection queue.
5. Once inspected, we'll confirm whether you qualify and begin the refund. Inspections are usually done within 5 business days of receipt; refunds take up to 10 business days to process.

Who pays for return shipping?

Return shipping costs are borne by the customer. Calore arranges pickup and return shipping through our shipping networks, with the cost deducted from the refund credit.

Are there any costs associated with a return?

All sauna and cold plunge returns are subject to a 10% restocking fee, deducted from the refund.

Can I return a sauna if I used financing?

No. Any item purchased through our financing partners does not qualify for a return.

What can be returned under the 30-day policy?

Unless otherwise specified, all saunas and cold plunges qualify, except items purchased through a financing partner or any bespoke, custom build (custom builds are denoted on your purchase order). The standard saunas and cold plunges on our site qualify for the 30-day return.

Can I return an item bought in a bundle?

No. Items purchased as a bundle may not be returned separately — for example, a Sauna LED Light Kit included with a sauna cannot be returned separately from the sauna.

Where can I find your full shipping & returns policy?

For complete terms, see our Shipping & Returns Policy.