When you place an order to purchase a Product from Calore, you are subject to the following terms and conditions. We advise you to read this policy carefully prior to purchasing. By placing an order to purchase any Product from us, you agree to be bound by these terms.
SHIPPING & RETURNS
This Shipping & Returns Policy forms a part of the Disclaimer And Terms And Conditions which govern your use of our Site and purchase of our Products. Any capitalized but undefined terms used herein will have the meanings given in the Disclaimer And Terms And Conditions.
1. ORDER CANCELLATIONS
1.1. If you place an order for any Product, then cancel that order within three days from the time of the order, we will refund the amount of your order without any charge. Orders are not able to be canceled under the following scenarios.
1.1.a. If the order you have placed has already been shipped from our warehouse and is currently in transit.
1.1.b if your order includes any sauna products including but not limited too the Black Cedar Barrel Sauna, Black Cedar Cabin Sauna or any other sauna products under our sauna collections found here.
1.1.c If your order includes any cold plunge products including but not limited too The Revive Cold Plunge.
1.1.d any order that utilizes any financing option of any sort offered within our suite of financing options, such as but not limited too iFinance or Tabit.
1.1.a. If the order you have placed has already been shipped from our warehouse and is currently in transit.
1.1.b if your order includes any sauna products including but not limited too the Black Cedar Barrel Sauna, Black Cedar Cabin Sauna or any other sauna products under our sauna collections found here.
1.1.c If your order includes any cold plunge products including but not limited too The Revive Cold Plunge.
1.1.d any order that utilizes any financing option of any sort offered within our suite of financing options, such as but not limited too iFinance or Tabit.
2. GENERAL SHIPPING & DELIVERY TERMS
2.1. By placing an order to purchase any Product(s) from us, and electing to have such Product(s) shipped to an address that you designate, you agree that (i) Calore has the right to rely on the address that you have provided, and that (ii) you will pay the shipping and handling charges reflected on your order at the time you make the purchase. Please ensure you have entered your shipping address correctly. Once a Product has been shipped, we may not be able to alter the delivery address. In cases where shipments need to be re-routed or re-shipped to a new address, any additional transport fees will be charged to you.
2.1. By placing an order to purchase any Product(s) from us, and electing to have such Product(s) shipped to an address that you designate, you agree that (i) Calore has the right to rely on the address that you have provided, and that (ii) you will pay the shipping and handling charges reflected on your order at the time you make the purchase. Please ensure you have entered your shipping address correctly. Once a Product has been shipped, we may not be able to alter the delivery address. In cases where shipments need to be re-routed or re-shipped to a new address, any additional transport fees will be charged to you.
2.2. We reserve the right to increase, decrease, add, or eliminate the shipping and handling charges applicable to our Products from time to time, but we will provide you with the opportunity to review the charges applicable to you before you place your purchase order.
2.3.Calore will select the method of shipment, number of shipments, and carrier for any Products that you order. Shipment of our Products is handled via third-party freight networks. Title to and the risk of loss of such Products passes to you upon our delivery of the Product to your designated delivery location.
2.4. Any time(s) quoted by Calore for delivery, on the Site or otherwise, are provided solely as estimates. Actual delivery dates may vary depending on various conditions, such as inclement weather or other events beyond our control. Calore is not liable for or in respect of any loss or damage arising from any delay in filling any order or delay in delivery.
2.5. Once we have received notice that the Product(s) you have ordered have left our warehouse, we will provide details regarding your shipment to the e-mail address that you have provided, including the tracking code that the carrier has provided for your order. If you are or will be unable to receive the goods on the estimated delivery date for any reason, you should make arrangements to have the delivery accepted on your behalf. Any fees that we incur due to your unavailability on the estimated delivery date (such as re-delivery or storage fees) will be charged to you.
2.6. Any individual at the delivery address that you have provided who accepts a delivery from us is presumed to be authorized to receive such delivery. In the event that you elect to designate an alternative receiver, you agree that such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself.
4. OBLIGATIONS AT THE TIME OF DELIVERY
4.1. You are responsible for inspecting all Products you receive from us for any damage or other issues upon delivery. Following delivery, once you have had the opportunity to inspect the Product(s), you are solely responsible for the proper and safe handling, installation, storage, and/or use of the Products.
4.2. If an order arrives with an item or items missing from the shipping document, it is your sole responsibility to immediately:
4.2.1. Mark these items as missing on the delivery bill of landing; and
4.2.2. Contact the shipping company and have them search for the missing items in your order.
If the missing items cannot be found, you may contact the Calore customer service team info@calore.ca.
4.3. If any Product in your order arrives in a damaged condition, you must make sure that such Product is marked as damaged on the delivery bill of landing and notify Calore by e-mail at info@calore.ca within 3 days of receipt. Following receipt of your notice, Calore will coordinate with the carrier in order to investigate the extent of the damage and how the damage occurred. Under some circumstances, Calore may, at its sole discretion, send replacement parts to you for the damaged Product. Any replacement parts that we send will be subject to the Disclaimer and Terms of Service and all terms incorporated and referenced therein.
4.4. Notwithstanding any language to the contrary, Calore has no obligation to provide credit (full or partial), refund, or any other reimbursement for Products that were lost or damaged, except as expressly set forth in Section 4.4.
5. RETURNS, EXCHANGES, AND REFUNDS
5.1. To arrange for a return for any Product(s) which are defective, or dissatisfactory for any reason other than damage incurred during or after transportation by the carrier, contact the Calore customer service team at info@calore.ca. Calore may accept the return of Products within 30 days of receipt, subject to satisfaction of certain conditions to be determined solely by Calore. Please note returns are not eligible for the below products and/or scenarios.
5.1.1 any accessory product that is is clothing and or is designed to be worn by the user, including but not limited too, sauna hats, sauna robes, towel sets and sauna slides. For obvious hygiene issues, even unused and unworn these are ineligible for returns.
5.1.2 any order placed where a financing options offered on the Site was used.
5.1.3 any product not which is not deemed new and unused, remaining in the original packaging.
5.2. Products must be returned in their original wood crates. We do not accept requests for returns or exchanges of Products after 30 days from the date of delivery. We may require the return or photographic documentation of any Product with which you are dissatisfied before we provide you with a credit or refund. Products returned without Calore's prior written consent will not be accepted for credit or refund. If we determine that we are able to accept the returned Product, we will provide (at our discretion) partial credit, full credit, or a refund for your order (less any charges for shipping and handling and other applicable costs) using the payment method through which the Product was purchased.
5.3. If you do not comply with the terms of this section, you will be ineligible to receive credit or a refund in exchange for your return.